9 Surprising Truths About the Memory Effect and Why Guests Never Forget the Smallest Details
When it comes to vacation rentals and hospitality, one surprising truth consistently emerges: guests often don’t remember the big things first. Instead, they recall the little details—the extra touches, the thoughtful gestures, the unexpected conveniences. This phenomenon is known as the memory effect, and it has a powerful influence on reviews, word-of-mouth referrals, and repeat […]
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